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Website Terms Of Use

By using the Making Tracks - Road Trips Ltd. website, you acknowledge that you agree with these terms of use. Making Tracks - Road Trips Ltd. may amend these terms at any time. Your continued use of this website indicates your acceptance of any amended terms.

Making Tracks - Road Trips Ltd. shall not be liable for any damages whatsoever arising out of the use of this site. This website is provided on an “as is” basis and, as such, cannot be guaranteed error or virus free. You acknowledge that you use this site at your own risk.

You agree that Making Tracks - Road Trips Ltd. shall not be liable for any loss or damage resulting from any errors or omissions in the content of this website.

Making Tracks - Road Trips Ltd. may provide links to third party websites. You acknowledge that Making Tracks - Road Trips Ltd.  is not responsible for any content available on such third party sites. You also agree that Making Tracks - Road Trips Ltd. shall not be liable for any loss or damage of any sort incurred as a result of using any third party website.

Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

  • Contact details

  • What information we collect, use, and why

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • How to complain

 

Contact details

Post: 24 Alder Close, Bradwell, GREAT YARMOUTH, Norfolk, NR31 8PD, GB

Telephone: 03301331673

Email: mike@makingtracks-roadtrips.co.uk

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Date of birth

  • Payment details (including card or bank information for transfers and direct debits)

  • Health information (including dietary requirements, allergies and health conditions)

  • Health and safety information

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

 

We also collect or use the following information to provide services and goods, including delivery:

  • Racial or ethnic origin

 

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Purchase or viewing history

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

 

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

  • Address

  • Payment details

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

  • Directly from you

 

How long we keep information

We keep your information for as long as is reasonably necessary to enable us to provide you with the services that you have requested from us, to comply with any legal obligations that require us to keep information, or for as long as we reasonably require for our legitimate interests, including for example for the purposes of exercising our legal rights or defending ourselves against claims.

We operate a data retention policy and look to find ways to reduce the amount of information we hold and the length of time that we need to keep it. For example:

• We try to adopt a paperless approach wherever possible and securely destroy any paper correspondence we receive on a regular basis unless we are required to retain it for evidential or legal purposes.

• By archiving and deleting information that is no longer required on a regular basis.

• We retain a suppression list of individuals who no longer wish to be contacted by us indefinitely. We need to keep this information to comply with their wishes not to contact them.

 

​Who we share information with

Relevant Service Suppliers

This data processor does the following activities for us: they provide the services relevant to your travel package.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

13 September 2024

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